Employee Assistance Program

As a community-based EAP, we have developed a professional support network that has been key in our community-based programming in each location. Bon Secours EAP will provide confidential, comprehensive, community-based employee assistance program services through three distinct service components:

Clinical Counseling Services
Assessment, short-term counseling
Follow-up, case management services

Training Services
Senior leadership briefing
Supervisor/management training
Employee orientations
Periodic seminars
Supervisory consultations

Administrative Services
24-hour professional answering service
Triage of all calls
Travel and mileage
Report preparation
Planning Meetings
On-site visits

Primary goals of the Program include, but are not limited to: (1) assisting employees and family members in dealing with personal problems which may affect job performance; (2) ensuring confidential, professional assistance, and its availability should it be needed; (3) promoting actively the Program through printed materials; (4) providing training programs and education sessions to meet the organization's needs; (5) providing quality, cost effective EAP services; and (6) evaluating the effectiveness of the Program by offering a continuous improvement process.

A few of the uniquenesses of Bon Secours Employee Assistance Program include:

• Management of Employee Assistance Program services providing a firm basis for employee confidentiality.
• Accomplishments in the development and evaluations of company trends EAP manages.
• Provisions for multiple off-site locations and affiliate relationships for counseling services to assure the employee's privacy.
• Provisions for periodic on-site visits by the assigned EAP staff at work sites to maintain continued visibility.
• Experience in developing, planning and implementing city municipality employee assistance programs and other large organizations programs.
• Preventive interventions are provided to employees, families, departments and organizations to minimize crisis situations.
• Experienced members of critical stress debriefing teams to assist police, fire, paramedics and other high-stress areas with crises, stress issues and feelings. All Maryview EAP staff are trained in crisis debriefing techniques.
• Clinically trained and experienced staff, as well as seasoned organizational managers who also have been trained in work systems and provide this consultation, where necessary.
• Provisions for case management of all psychiatric and chemical dependency-related problems.

Bon Secours EAP is committed to service excellence in the services we provide. Additionally, we are committed to community service through our Mission as a non-profit organization. Our extensive quality services, accessibility, experienced staff, and relationships with a variety of community providers and national EAPs make Bon Secours EAP the "program of choice."

The Virginia Occupational Health Network

We are also a member of the Virginia Occupational Health Network (VOHN) which consists of independent, qualified providers offering multi-site, integrated management of occupational health and safety services. We can partner with your organization to achieve easy access, administrative management and cost reduction through geographic diversity and comprehensive services.

Office Locations/Hours
Bon Secours Employee Assistance Program's administrative office is located at 7540 Tidewater Drive, Suite 110-112, Norfolk, VA 23505. However, there are a number of available facilities where EAP meets with Participants. We have access to a variety of locations for short-term counseling services. Regular clinical appointment hours are from 8:30 a.m. - 7:00 p.m. on Mondays - Thursdays and 8:30 a.m. - 5:00 p.m. on Fridays. At times, early morning appointment hours are requested. Emergency appointments are available as needed in addition to those hours. Call 1-800-327-3257 or 757-398-2374 for an appointment.